Sales Enablement Specialist

Sales Enablement Specialist

South Pole

Berlin, Germany

Job summary

• In this role you will support all operations within the Sales team. You will work in a diverse and international team engaged directly with the team director and team leads across the globe
• Reporting to the Head of Sales Enablement, you will be given ownership of all operational topics and support transformational business projects enabling more efficient and scalable processes
• This role includes a broad variety of responsibilities such as improving and developing new tools, performance measurement and KPI reporting, data analysis & systems management, training & onboarding, process development & implementation, facilitating formal team and board meetings for the Certificates sales team
• You will ensure that all projects assigned to you and your team are implemented as agreed upon, while adhering to a high standard of quality and committed timeline, milestones, and deliverables
• You will also act as a liaison with the teams and lead on all engagement and support of initiatives and projects specific to the Certificates Sales team
• You’ll also work closely together with the Commercial Support team to further optimize the processes
• This is a fast paced role that requires cross company collaboration, multi-tasking and prioritisation

Main responsibilities

• Continuously analyse and improve processes and tools to make them more efficient, user-friendly, and accessible
• Work with head of Sales Enablement and team leads to address operational needs and develop new processes and procedures
• Support with setting performance targets and measure progress against target
• Monitor and review process implementation and adoption, collect feedback and reinforce by providing further training when needed
• Support the onboarding process of our new team members, through training on the tools and processes, and coordinating with their line manager
• Support on all operational issues, such as procedural issues, questions on company policies, support with recruitment, approvals, etc.
• Act as a go-to person for questions, operational issues and feedback on tools and processes and knowledge management for the Certificates Sales team
• Perform data management and analysis to support communication and reporting on activities, resource management and future opportunities in coordination with the Data & Insights team
• Continuously support improving, developing, and implementing tools, processes and procedures, templates as well as the supporting documents/guidelines
• Organise, support and facilitate, as required, global town hall meetings, team meetings and other formal meetings. Including setting up agenda, note taking, action tracking and facilitation for decision making
• Be part of project teams with a global impact, for instance support the scalability of the current way of working, improve communication structure between teams and streamline meeting cadences

Essential profile requirements

• Bachelor or equivalent degree
• Relevant work experience (2-3 years)
• Experience or interest in working with a global team within an international and multicultural context
• Comfortable operating in a fast-paced international environment
• Good prioritisation and time management skills
• Advanced skills with the use of the Google Drive, IT platforms and technology savvy
• Strong organisational skills and eye for detail
• Excellent personal relationships, enjoy working with and supporting others
• Process-oriented, with a taste for efficiency increase
• Excellent oral and written skills in English
• Able to perform data analytics
• Good prioritisation and time management skills
• A proactive, diligent and independent approach
• Eager to learn

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